In short: a piece can be returned in two situations only — it arrived damaged, or something was missing from your parcel. Tell us within 48 hours of delivery with photos and we will put it right. We do not accept returns for any other reason, including a change of mind.

1. The only two reasons we accept a return

A piece can be returned if, and only if:

• It arrived damaged. The piece is broken, bent, cracked or otherwise damaged when you open the parcel.
• Something is missing. A piece, a part of a set, or a component of the item is not in the parcel you received.

Outside these two situations we do not accept returns, exchanges or refunds. Please look through the photographs carefully and ask us anything you are unsure about on WhatsApp before ordering — we are happy to send more pictures, measurements or a video of the piece.

2. What we cannot accept

To be clear, a return is not available for:

• Change of mind. Jewellery is worn on the ears, neck and body, so for hygiene reasons we cannot resell a returned piece.
• Not liking the piece in person, or it not suiting you, your outfit or the occasion.
• Items that have been worn, used, altered or resized.
• Items returned without their original packaging or tags.
• Slight differences in shade, finish or size between the photograph and the piece. Photographs are taken under studio lighting and screens vary, so small variation is normal and is not damage.
• Size or fit — bangle sizes, chain lengths and ring sizes are confirmed with you on WhatsApp before dispatch, so please check them carefully at that point.
• Normal wear of the plating over time. Please see the guarantee section below.

3. How to raise a damage or missing-item claim

1. Message us on the same WhatsApp chat within 48 hours of delivery.
2. Send clear photographs of the item and of the packaging it arrived in.
3. An unboxing video helps a great deal for courier damage. If you can, film opening the parcel — it lets us claim from the courier and settle your case faster.
4. Keep the item and its packaging until the claim is settled.

4. Replacement or refund

Once we have accepted a damage or missing-item claim, you may choose a replacement of the same piece where stock allows, a different piece of the same value, or a refund.

Approved replacements are dispatched within 7 days of us receiving the item back. Refunds are sent to the same method you paid with and usually appear within 5–7 working days once we have issued them, depending on your bank.

5. Return shipping

A return only happens when something was damaged or missing, which is our side to put right — so where we ask you to send a piece back, we pay the return shipping.

6. Plating guarantee

One gram gold jewellery is gold plated over a base metal. With normal care the finish lasts well, but plating is not permanent and will wear with time.

Where a piece is sold with a stated guarantee of 6 months, that guarantee covers the plating failing abnormally under normal use. It does not cover scratches, knocks, damage from perfume, deodorant, soap, chlorine, sweat or water, or ordinary fading through daily wear.

7. Caring for your jewellery

• Put your jewellery on last, after perfume, deodorant, lotion and hairspray.
• Take it off before bathing, swimming, exercising or sleeping.
• Wipe it gently with a soft dry cloth after wearing; never use chemical cleaners.
• Store each piece separately in a dry pouch or box, away from moisture.

8. Cancellations

An order can be cancelled free of charge any time before it is dispatched — just tell us on WhatsApp. Once a parcel has been handed to the courier it cannot be cancelled, but you can still raise a claim under this policy if it arrives damaged or with something missing.

9. Contact

Lorvin
Email: lorvin.in@gmail.com